BMW never returned the call

Closing the loop on the issue with the BMW.

1. The car is drying out. Nice weather over the last couple of days helped. I guess we'll find out when it starts raining again if it still leaks.

2. The independent repair service, H&B, did great, non-warranty work. $120.

3. BMW wanted $800 for the same work.

4. BMW of North America never got back to me.

5. Weatherford BMW, the dealer that sold me the car is a real piece of work. They completely lost me as a customer. In the future, when my car needs warranty work, I'll drive to San Rafael.

6. Thanks, as always, to the Scripting News readers -- a fountain of knowledge and good will!


http://www.scripting.com/stories/2009/03/09/bmwNeverReturnedTheCall.html

Reminder: Why I switched to Mac in 2005

I switched because I was Mired In Malware.

I got a new EeePC 1000HE last week, and after just a few hours of use, it's infected with a rootkit virus of some kind. Really clever. Spent three hours last night trying to eradicate it, but in the last three or four years, the malware guys have gotten a lot more clever.

Contemplating switching to the Hackintosh flavor of netbook.

Ran Ad-Aware, getting ready to run Spybot. Downloaded Combofix. I'm going to try to resurrect this baby. Also considering doing a fresh install of Windows but that sounds like more work that Leopard. And then you're still using Windows.

You can read all about my trials on Twitter. But this problem is now serious enough to demand its own blog post. I'm going to see the silver lining here, a chance to learn a lot. Albeit stuff I never wanted to learn.

Of course there will be the moralizing and I Told You So's. Thanks in advance for sharing your wisdom. I agree you are superior and wiser and a better person, in every way.

I don't use MSIE. Please no need to tell me not to use IE. I use Firefox.


http://www.scripting.com/stories/2009/03/09/reminderWhyISwitchedToMacI.html

Interview with Jay Rosen

It's a good idea to check in with Jay on where journalism is at every once in a while, which is what I did this morning. I'm going to try to do these more regularly with people who are on the Friends Of Dave channel, like Jay.

We start off talking about curmudgeons, then on to rebooting journalism, Meet The Press, the broken government, and everything related. Jay is really smart, spends a lot of time thinking about things I really care about. I thought the interview came out great. Hope you all listen. 40 minutes.

http://mp3.morningcoffeenotes.com/rosen09Mar08.mp3

Jay is a professor of journalism at NYU and was my choice as Blogger of the Year for 2008.

Update: Three articles mentioned in the interview.

A follow-up: It might make sense for Jay to offer one or two paragraph critiques of various bits of journalism. For example this story on TechCrunch is interesting, but it might be more believable if we knew who the author was talking to, or why the source wouldn't go on the record.

Handwritten notes from the interview.


http://www.scripting.com/stories/2009/03/08/interviewWithJayRosen.html

Solving the TinyUrl centralization problem

Following up on an earlier bit about centralizing and TinyUrl, this is one of those vexing problems that actually has a solution!

Every web app that produces long urls should provide a built-in url-shortening facility. The user interface would be similar to the one in Google Maps they call "Link To This Page." You click on it, and up pops a box containing an address you can use to point to the page. Screen shot.

But look at the size of the url that Google gives you. It should be short. Why not something like: http:\//goog.us/8uj9oj.

In other words, why doesn't Google have a built-in shortnener?

When blogging software gives you a permalink, it should be short. It's okay to make the user ask for one, why clog up the system with shortened urls no one uses.

Another key point, when they give you a shortened url, it should point back to the software that gave it to you, so the shortened link will be exactly as long-lived as the thing it's pointing to. In other words, the URL shortener wouldn't contribute any extra link rot, to use an old term coined (I believe) by Jakob Nielsen.

It's a mistake, in hindsight, for Twitter to give us TinyUrl urls, because the link depends on two companies and two servers. It would be better if it just depended on one, less likely to break.

Now that URL length has become an issue for users, it might be even better for designers to view URLs as part of site design. Look at the address for the page for the Wii at Amazon. Wouldn't it be easier to find if the address were:

http://amazon.com/wii

Try clicking on it -- it actually works!

Why should a user ever see the longer crappy url?

In other words, url-shortening isn't just for Twitter users, it's for everyone. Maybe most people don't look at the urls, but some do, and maybe more would if they made more sense?

Note: This is a repeat of a piece I wrote in November 2007.


http://www.scripting.com/stories/2009/03/07/solvingTheTinyurlCentraliz.html

A short step in URL-shorteners

Progress in the art of twittering comes incrementally. This suggestion is a very small increment but one that would make the job of a frequent linker, such as myself, a little easier.

I would like my URL-shortener to grab the title of the page I'm linking to and insert it into the typing box, before the shortened URL.

Suppose for example I wanted to link to a post Doc's site. From that page, I'd click on the bookmarklet in the toolbar of my browser, it would take me to the shortener page, and this is what I'd see:



Then I click Submit, and off I go. This is a step I do manually now. Better if it were automatic!

Any URL-shortener could do it. The first is likely to get my business.


http://www.scripting.com/stories/2009/03/07/aShortStepInUrlshorteners.html

What blogs are for: BMW

One of the reasons everyone should have a blog is that when a company pushes you around, you have a place to post your side of the story, publicly, so future customers have a chance to benefit from your experience. Over the years I have written up experiences with Travelocity, American Airlines, Comcast, a now-defunct ISP, a Bay Area plumber. Now I'd like to tell you about a problem I'm having with BMW.

I bought a new BMW in July of 2007. It's my fourth BMW and I love it. It's powerful and fast, incredibly responsive. I don't drive much, but when I do, it's still a pleasure. That's saying a lot after having a car for almost two years; I still look forward to driving it. BMW makes a fantastic product.

But -- then we've been having all this rain this winter, and it turns out the car leaks. Water is coming into the cabin, the carpets are wet, they're not drying out even though the weather turned nice a few days ago. So I brought it in for service on Wednesday. The dealer said it was my fault the car is leaking, and wanted $800 to fix it. Now this is a car that has a four year warranty that's supposed to cover everything. I've owned a lot of cars over the years, even a rusted-out Wisconsin junker (that I loved anyway) and I've never had a car leak water. I didn't believe for a minute this was my fault. I told them I live on a normal street, not on a hill, with not many trees (but some) and I could check with my neighbors, but I didn't think any of their cars were leaking. He suggested I call BMW of North America customer service to see what they say, and they said the same thing. I should pay for this because it was caused by an "outside influence" (the rain, I guess).

Then at breakfast on Thursday a friend who also has a BMW says Weatherford is notorious for ripping off customers. Once he brought his car in for service, they failed to fix it three times, and each time wanted to charge him for the repair. He paid, cause what are you going to do, they have your car. Meanwhile they were pressuring me to either return the loaner, or agree to the $800 charge. I told them I was waiting for a return call from BMW of North America. (Three days later I still haven't heard from them.) \

So I went back to the dealer, got my car, returned the loaner, got their writeup of the problem (now the estimate was $625), and took it to a local independent BMW repair shop that gets good reviews (deservedly, it turns out). They showed me a BMW-issued service note, from January 2008, explaining that the 5-series has a problem with water leaks.

I scanned and uploaded the service note: p1, p2, p3.

It's so outrageous. They knew the car has this problem, yet they still wanted $800 to fix it.

10:15AM: I have a wet car that smells bad. I have a call into another BMW dealer to see what they want to do about it.

11:15AM: Got a call back. They want to see the service note. I've emailed him a link to this blog post.


http://www.scripting.com/stories/2009/03/07/whatBlogsAreForBmw.html

How Battlestar Galactica ends (theory)

Galactica has one jump left before it becomes useless as a starship so they jump back to the home planet that was destroyed by the Cylons at the start of the show.

They arrive, and as predicted the ship is a mess.

They send a landing party down to the planet, but when they come back, they die within hours. Autopsies reveal that the planet no longer supports human life. Only one person from the landing party is unharmed, Kara "Starbuck" Thrace. Now they have to figure out why.

They study her blood and discover by accident that it is identical to the little girl who is half Cylon and half human, the one who saved the President's life with her blood. They send the President down to the planet and sure enough she survives. They send the little girl down and she survives too.

I forgot to mention that the planet kills pure-breed Cylons too.

So they now have a plan. Lots of cross-breeding between Cylons and humans forming a new hybrid race. Kara is the new leader, the prototype, the only adult among them who's healthy (the President is still dying and the kid is too young, everyone else who will survive hasn't even been born yet).

Fade out. Battlestar Galactica is over.

The End.


http://www.scripting.com/stories/2009/03/06/howBattlestarGalacticaEnds.html

Tech discussions on FriendFeed

Lately there have been some interesting technical discussions on FriendFeed that I'd like to connect with the technical people in the Scripting News community.

1. Yesterday the question came up why designers of web services reinvent serialization formats instead of reusing existing ones. This is the advantage of XML-RPC. A simple set of types, structs and lists, and a huge set of libraries for all languages. You can write cross network apps at a very high level. An interesting discussion followed, it was nice to close this loop.

2. DeWitt Clinton, a programmer at Google who I've been corresponding with, asked a great question, that I was happy to answer: "Dave, if you could go back in time, would you have used JSON instead of XML for RSS, OPML, XML-RPC, etc, had JSON been popularized at the time?" I think some people will be surprised by my answer, which contained a shout-out to Eric Raymond.

3. I mentioned in one of the discussions and should mention here that I'm thinking about doing a successor to XML-RPC, adding OAuth support. There is some interest, when I mentioned it on Twitter last week I heard back from the people working on WordPress saying they were planning something there. Now that's I've successfully tackled OAuth, it seems it would be a small matter (hah) to take another look at RPC. (It would have a new name, as is the deal with frozen formats like RSS and XML-RPC.) It's now 11 years old, it seems that's enough time to take another look.


http://www.scripting.com/stories/2009/03/05/techDiscussionsOnFriendfee.html

What about Sy Hersh?

At breakfast this morning, Berkeley friend and former journalist John Feld said we need journalists to do impartial investigations into government corruption. I asked if he knew of any and he said Seymour Hersh. I agreed.

When he comes out with a piece, I stop everything and read it, as do many others.

John is right, what Hersh does is important, so we should consider that a real challenge. How do we pay for the work he does, and others who want to follow in his footsteps.

Isn't academia the place for a person like Hersh? Isn't that what we want our tenured faculty to be doing -- digging for the truth, no matter where it leads or who is offended? That's what academic freedom is all about.

It would also be great if such "academic journalists" could teach a course or graduate seminar to share their process, teach students how to do what he or she does.

I think it would be even better than having them work for big media companies, because then they could go after the BMCs, and lord knows they need going-after.


http://www.scripting.com/stories/2009/03/05/whatAboutSyHersh.html

Jon Stewart reviews CNBC

http://www.scripting.com/stories/2009/03/05/jonStewartReviewsCnbc.html